Comments on: ProFlowers Review: Scam, Ripoff, Fraud, Complaint – EasySaver Rewards

By: Bans

Bans — Sun, 22 Apr 2012 20:29:54 +0000

Same thing happen to me, last week I just find out that Easy Saver charged $14.95/month from my account since August 2009, without me knowing that their service exist. Spoke to one of their supervisor and would just refund only 18 months of my money. Crooks and scams are all around us even though times are tough. I hope the Gov’t would do something about this. Already reported it to BBB and will be waiting for their response.

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By: Alan

Alan — Wed, 15 Feb 2012 22:07:37 +0000

Proflowers.com — 80 dollar order for multicolored Gerber Daisies – including 15 for delivery plus 9.99 for Valentine’s Day delivery. Order arrived the day after Valentine’s Day and the flowers were all white and crappy looking. Will not order from them again.

By: Randy

Randy — Sun, 12 Feb 2012 23:00:49 +0000

I feel like I got off easy. I ordered one of their specials at $19.99 and after checkout, with the tax, shipping, and special handing fees, it ended up at $42.00. The $19.99 ened up at 29.99 when itemized on the bill. I emailed them to complain about the difference and they said that I received a 20% discount offer in my order. What about the $10.00 discrepancy in the price shown on the web. I blocked their email address. I’ll buy locally from now on.

By: Andy

Andy — Fri, 30 Dec 2011 02:19:35 +0000

Same deal. I am usually careful. I cancelled with AMX and went back for two years worth of charges. (Some were 2 in one month.) I will sue if need be.

By: Bevan

Bevan — Thu, 21 Apr 2011 03:56:16 +0000

Jenni,

Thanks for the comment, but Proflowers has changed the process since originally posted this two years ago. I’m quite aware of options to check boxes, leave them checked, not check them, etc. They simply didn’t have it that easy back then.

Companies that want to do business by including extra charges in their fine print will continue to get my wrath and lose business.

By: Jenni

Jenni — Wed, 20 Apr 2011 15:51:54 +0000

In order for this charge to happen you HAVE to click where it says ”this purchase qualifies you for a free shipping rebate” and read the fine print and then click OK. I have ordered flowers from ProFlowers about 6 times and I did notice the ‘scam’ when you want free shipping but never clicked it. I have never been charged by the other company and have used the same CC# when ordering every single time. IF you don’t know how to buy things online and don’t read fine print you did it to yourself

By: Dan

Dan — Thu, 07 Apr 2011 06:47:38 +0000

I ordered flowers from 1-800-ProFlowers via web contact (Glenn Beck endorsed). I provided my e-mail and credit card information to purchase only flowers for Mommy-O on Mother’s Day. With just a few clicks I was now unknowingly enrolled in the EZ Saver program for $15.00 per month with recurring monthly billing. The endless e-mails from Pro-Flowers was bad enough but then months later I realized that I was enrolled in the EZ-Saver program through Pro-Flowers. Imagine that!!! $15.00 off delivery and you get crooked into a BS deal to boot. I finally called the Hajji operator to de-register and the BBB, now here we are.

Dear Dan,
Thank you for contacting ProFlowers. Please accept my most sincere apologies. I understand that you enrolled in our Easy-Saver Rewards partner program and that enrollment in this program was not your intention. I have called Easy-Saver Rewards on your behalf in order to cancel your membership and obtain a refund. When I called I found that your membership has already been cancelled and the refund of (1 months x $14.95 a month) has already been applied. I then had them refund the additional charges of (XYZ) and $1.95, the full amount of fees charged to you for this program. In most cases you will see the refund appear on your billing statement in just a few days, however please allow 1-2 billing cycles for the refunds to process, depending on the terms of your specific card issuer. We have a partnership with EasySaver Rewards where we provide customers an opportunity to click on and enroll in their service from our ? order confirmation page? after placing an order with us. I?d like to apologize for any confusion you may have had over the enrollment process with this partner offer. (XYZ) credits will refund back to your credit card and the remaining will be issued by a check sent to the address you provided. If we can be of further assistance please do not hesitate to contact us.
Best Regards, CS Sherry V (specialmembership@customercare.proflowers.com) Customer Care
Called and cancelled, notified CC Company of scam, notified BBB, demanded refund. Here we are.

By: mary

mary — Thu, 17 Feb 2011 23:21:49 +0000

I just recieved some green stalks and 2-3 pink rose flowers in a potted flower group which is supposed to be full of roses! And now my silver jubilee of wedding is spoiled