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By Sarah on Jun 15, 2009

My husband is in the military and bought me flowers for my birthday from ProFlowers. Just noticed that we’ve received a charge from “EasySaver” the past two months. I called, tried to wait to speak with a rep and was disconnected. I thought that was unusual, so I called back and cancelled my account using the same cc # that the charge came under. I have a cancellation confrimation #…but, I would also like a full refund. Any suggestions? THANKS!!! This site has been useful!

By Chrissie on Jun 24, 2009

Thank you for this valuable information! I saw a $14.95 charge from easy savers on my card today, and a quick google search led me to your blog. I had purchased flowers through proflowers back in March, with no knowledge of the rewards program.

Thankfully I did get someone on the phone at easysavers who terminated my account and said I will be refunded the $14.95 (I’ll wait and see!). She was extremely friendly and helpful, and I only had to wait to speak with a representative for 2-3 minutes. I specifically requested a refund; had I not mentioned it I doubt they would offer it. So Sarah, I suggest you call back and demand a refund!

Thanks for posting this information, thus saving me lots of time trying to figure out what this charge was all about! I will spread the word to friends and family, letting them know ProFlowers does not deserve our business!

By Patty on Jul 2, 2009

I was also scammed by Pro-Flowers and their EasySaver Rewards. I noticed a charge of $1.95 and then $14.95 on my credit card statement and called the number listed to see who they were and why the charge. They told me the same thing that when I clicked on the link for 15% off on my next order that I was signing up for a membership rewards program. I told the woman that I did not sign up for a rewards program nor authorize the charge to my credit card. The only way that they could have gotten my credit card number was from Pro-Flowers. I complained to Pro-Flowers and received a response ” Let me take a moment to summarize the program enrollment. After you make a purchase on our site, we offer a $15 coupon good towards your next purchase. If you click on that coupon you will land on a registration page to join our EasySaver Rewards program. In order to enroll and receive the coupon, you must enter your email address and zip code as your acceptance of the terms and conditions of the program. The enrollment process and related partner program fees are stated within the Offer Details to the left of the “accept” button.” Obviously the details and fees are not clear or I would never have clicked on the link. This makes me furious.

They went on in their response “We do not wish for any customer to be in the program who does not desire to be, and will help you to cancel your membership if you wish. If you have not already done so and would like to cancel this membership, feel free to call EasySaver Rewards directly at 1-800-355-1837 and simple instructions will be provided for you to cancel.” I also filed a dispute with my credit card issuer so we will see how that turns out.

By Nélida Gómez on Jul 8, 2009

I have the same situation with pro-flower and easy saver charges in my bank, I’m from Spain and I did a flower gift to my friend in California and now I have the same problem and is to hard explain at bank this is a fraud, I need my money back but I don’t know how can I call at 1-800 from Spain at easy saver to do a complaint and to claim my money back.
Somebody can help me?
Thank u!!!

By Jeff Conrad on Jul 15, 2009

I have overdrawn my account for the third time and looked for the reason. I found easy savers on my summary and I have not ordered from Proflowers. I ordered from “Sharis Berries” So be careful I am highly upset at these tactics they are using.

By Sarah Harkins on Jul 27, 2009

I placed an order with proflowers and was charged $1.95 from easy saver rewards on my credit card. not knowing what it was i called the company proflowers and they said i needed to call the other company to get a refund from them. i was never refunded for this amount and now a month later i am being charged again from them for $14.95. i just called again today to get my refund from them again. i am going to report this to credit card company after i write this complaint here to see how that goes. when comtacting easy saver they said i should have received a packet in the mail but i never did, they wanted to resend the packet and keep my money but i told them to cancel my account and refund the money to me. hope this works out in 2 weeks.

By Nancy Walery on Jul 31, 2009

Proflowers is NOT the only company that is scamming their customers. I ordered Shari’s Berries online for a client, the next thing I know I have a $1.95 charge on my credit card for that month!!! Had I not called to inquire about what the heck the charge was for, the next month I would have been charged the $14.95!!!
I had the credit card company protest the charge, it is being reversed! Watch your credit card statement carefully!

By Sean on Aug 17, 2009

you know screw them! im over here in iraq trying my best to be there for my loved ones and sent them care packages spending all kinds of money and this is the bull shit thanks i get!

By Louis on Aug 17, 2009

It happened to me too. I heard about Proflowers from Z100 and decided to buy my wife some flower’s for her birthday. The flowers were so-so and since February I have been charged by Easy Saver 14.95 a month. Disputing the charges and working on getting my money back. Watch your credit card statements….

By Lora Gardner on Aug 28, 2009

I to was scamed by proflowers. I use paypal for everything like this and noticed that this came out my bank. I went to paypal to to see when I bought something for 14.95.well, just so happens, I was looking for airline tickets and decided to look under easysaver rewards and they have some really good deals but now I am skeptical. Has anyone actually used easysaver rewards for anything? they have the best deals for airline tickets and gas cards and stuff like that. so if you can, get a paypal account and I am almost certain that you will be able to get every cent back because everything is covered to 2000.00 and it is free to sign up. I love it, but please let me know if anyone has gotten a raw deal from easy saver rewards. thank you

By Jackie Johnson on Sep 2, 2009

I have not been scammed by Easy Saver rewards because I actually looked to see what I was clicking before I accepted the discount. It is written on the pop-up block that, by clicking on the savings, I would be directed to a third-party promotion.
I know it is easy not to read the fine print, as I fell victim to this before. Hopefully, we will all learn to really look at what we are accepting online. It is easy not to do so, but is crucial so we don’t lose out on money.
It is also easy to blame the larger corporations, but ultimately our fault for not understanding or taking the time to see what is taking place before our eyes.
Wishing you all get a return on your lost money. Sorry this has happened to so many of us.

By Bill on Sep 6, 2009

The same thing happened to me. I am very careful about such “free” offers and I can guarantee this was not an above-board offer. I don’t remember exactly what I did, but I think I canceled out after a screen or two. Shame on Proflowers, whose service I have otherwise found totally professional, for being associated with this scam. I will never use them again.

By herman on Oct 9, 2009

I discovered this because I couldn’t figure out what a $14.95 charge on my checking account came from so I searched “easy saver” and found this.

Called 1 800 355 1837 and gave them my information, and nicely and politely ask that they cancel further billing and promised to refund for the past 18 months that I have been charged.

A relatively painless, hasslefree call… now we’ll see if I get my money back totaling $270.00!!!

I specifically said, “Hi…I never signed up for this service through Proflowers, I would like to stop further charges and talk about a refund.” Her immediate answer was, “Is this through a debit card or credit card?” Then since it ws through debit, she offered a 12 mo refund through the bank card and the additional 6 mo through a check mailed to me.

-herman

By Arleen on Oct 13, 2009

I placed an order with proflowers and was charged $1.95 from easy saver rewards on my credit card. Not knowing they will charge $14.95 after that. I will email easy saver for a refund from them. If I don’t get refund from them I will complaint to the bbb. I will cancel my account and they better refund the money to me. The hole amount of $106.60

By Funmi Atilade on Oct 29, 2009

Thanks for the information.I just called them from my home country(Nigeria) and told them i didnt auhtorise the 3 dedductions ithey made after my online purchases while in the USA recently.
The lady was very polite and said she had cancelled it on the spot and would refund the money asap.
Thank you all!!

By Jenny on Nov 16, 2009

I also got scammed with easy saver rewards!!

By Valerie Belew on Nov 18, 2009

Yes, I had the same experience. I do not even know how many times %14.95 has been deducted from my checking account, as I purchased Pro Flowers once for my sister, and once for my boss two years ago, using my debit card. Finances are so limited for me right now that I cannot spare any withdrawal from my checking account that I do not plan at the time, so I became aware of the deduction and called my bank. They gave me to name Easy Saver, and an 800 number. When nobody answered the 800 number, I went to the web to attempt to locate Easy Saver there; however, I found forum after forum of this type instead. I made a copy of one of the postings such as this one, and attached it to my letter of dispute to my bank; however, I will only get reimbursed for two months since I used a debit card instead of a credit card. I feel that a class action suit needs to be filed against this organization since it is obvious it has stolen from millions. Even though only the attorney involved would reap any financial benefits from such a law suit, it might put Pro Flowers and Easy Saver out of business. Every additional posting makes this scam more obvious. I don’t care what the tiny print said, if there was any tiny print. Print that is not meant to be seen, is a scam and a criminal act. If it isn’t criminal, it should be, so keep posting to bring such scams to the attention of the authorities and hopefully eventually outlawed.

By Deb on Nov 23, 2009

I am victim of EasySaver Rewards scam using the ProFlowers website. While I agree we all should have carefully read the fine print before clicking the coupon button, I KNOW I did not share my credit information with the EasySaver folks. ProFlowers certainly had a right to privacy responsibility to me and it is very disturbing that they shared this privileged info with an organization without my permission.

By Peter on Nov 24, 2009

I too have been scammed but my credit card has been billed $14.95 per month for the last 5 months after the initial $1.95 charge. I too ordered from Proflowers. I wouldn’t have discovered the scam had I not looked carefully at my current credit card invoice. How can they stay in business and continue to rip off so many people? I alerted my credit card company and they are credited me for 5 months of charges.

By michael on Nov 25, 2009

I had problems like most people on here being charged fees that were not authorized by Easy Saver, Done a lot of homework on this. First of all cancel your credit card and get another, it has been compromised. Also this will stop the revolving charges. Call Pro Flowers at 1-800-355-1837. They now have an optioion #2 that will direct you to an Easy Saver Rep, acually it is another front for Proflowers. When you start to complain they will try to tell you that when you ordered the flowers you signed up for Easy Saver. That is not the case ,when you clicked for their discount, you are automatically enrolled. Do not let them B.S. you. Be calm and forceful to have you removed from their accounts. Be sure and get their cancellation number they give you.You can go back to your bank and fill a claim for the unauthorized charges that Easy Saver has charged you. The bank then will file a complaint if they are any good. My last recommendations for you is to file a complaint to your local BBB. File a written complanit to Proflowers and request reimbursement for those charges. Lastly tell God and everyone NOT to use Proflowers.

good luck

By edina on Dec 11, 2009

Hi all,

Your posts were very helpful when I noticed the same $14.95 charge on my account yesterday. My guess is that I “signed up” for easy saver services when I purchased berries from ProFlowers two months ago. I called Wachovia to dispute the charges and they informed me that I have to call easy saver at 1-800-355-1875 and request a refund and cancellation of my account with them.
I was a pretty hassle free call — I was promised my $14.95 back and they gave me a cancellation confirmation #. Now all I need to do is make sure they follow through with their promise.
Definitely NOT using ProFlowers ever again!

By Carrie on Dec 18, 2009

I just called them as well and am (unfortunately) glad there are others in the same boat as me. Hassle free to reverse the charges which makes me think they have so many people complaining, they know it’s best to simply comply. I will NEVER use proflowers again, and will be sure to use every possible opportunity to tell others the same thing. Shouldn’t a quality product be all a company needs to make money? Not sneaky fees that mislead their supposed “valued” customer. Happy Holidays all!

By Kathy Kinsella on Dec 29, 2009

I just calle the number listed by Edina and they told me that my acct. had been credited for $14,95 o Dec.28. We shall see. I will never use pro flowers again.

Kathy Kinsella

By Lisa on Jan 4, 2010

I too, ordered from ProFlowers on 12/18 and clicked on future discount. I just discovered 10 minutes ago that I was charged the $1.95 on my credit card.

I was informed by my credit card company that it happens quite often when you order from ProFlowers. They advised me on how to cancel and hopefully it will work. I will do so asap tomorrow when they opened as I am subject to eastern standard time.

I wanted to share with all that I, too, will never use ProFlowers again.

By Laura on Jan 7, 2010

I just now realized ive been scammed also! I seen this Easy Saver before and just thought it was a pruchase I forgot about and didnt look into it then it began to repeat and i just googled Easy Saver and see all these complaints of other people scammed! I never even purchased flowers from this proflowers, never even heard of it. Ugh im so mad. Easy Saver are scam artists!

By Eric on Jan 31, 2010

Add me to the list of those who’ve been shafted by ProFlowers and Easy Saver. Fortunately, I caught it when they first hit my account with a $1.95 charge. When I tried to get a reversal of the charge by e-mail correspondence they claimed it could only be done over the phone! WTH! I’ll just go through the disputed charge thing with my bank and hopefully that will be the end of it. I will tell anyone and everyone I can that buying from ProFlowers is a major mistake.

By Amanda_Ross114 on Feb 4, 2010

I have been at the bank for hours today pulling up statements. Easy saver & EMI Money Edge work together. I think they found us at policeauctions.com. They have our bankaccount # & I had to close my whole account because they both were charging $19.80 monthly & twice as the months kept going. We hadn’t noticed & now they are saying that at checkout from policeauctions.com we agreed to recieve a free$25 gas card & free $25 Walmart card, & that after 30 days we would have a montly charge. Thats what the woman on the phone said happened, that we agreed. But that NEVER HAPPENED! So for everyone out there Its a TOTAL SCAM & I better get my money back!

By Layla Cook on Jul 2, 2010

there are so many scams running on the internete so watch out*::